Return Policy

Return & Refund Policy

Effective Date: August 5, 2026

At Noor Decor, customer satisfaction is our priority. We strive to provide high-quality interior design services and products. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

Returns are accepted only for eligible products that are:

  • Damaged during delivery

  • Defective or faulty

  • Incorrect items received

  • Unused and in their original condition and packaging

To request a return, please contact us within 7 days of receiving your order.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order products

  • Interior design consultation services

  • Installed wall panels, wallpapers, or other installed products

  • Products damaged due to misuse, improper installation, or normal wear and tear

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • The refund may take 7–10 business days to reflect in your account, depending on your bank or payment provider.

4. Exchanges

We will replace products if they are:

  • Damaged during transit

  • Defective

  • Incorrectly delivered

Replacement requests must be made within 7 days of delivery and may require photos of the damaged or incorrect item.

5. Cancellation Policy

  • Orders may be cancelled before they are dispatched or before work on a custom project begins.

  • Once a product has been shipped or a custom interior design project has started, cancellation may not be possible or may be subject to cancellation charges.

6. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:

  • Your Order Number

  • Photos of the product and packaging

  • A brief description of the issue

Our team will review your request and provide an appropriate resolution.

7. Return Shipping

If the return is due to an error on the part of Noor Decor (such as a damaged, defective, or incorrect product), we will bear the return shipping costs.

For approved returns due to other eligible reasons, return shipping charges may be the responsibility of the customer unless otherwise agreed.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Noor Decor

???? Email: support@noordecor.in

???? Phone: +91 70573 00498

We appreciate your trust in Noor Decor and are committed to resolving any issues fairly and promptly.